Service | ek robotics

With over 55% of our installed automated guided vehicles (AGVs) in the DACH region and 45% worldwide, we offer you an international AGV service that responds quickly, is locally accessible, and meets the highest standards. Our global service network of our own locations and certified partners ensures short response times, high system availability, and competent support – right where your AGVs are in use.

Whether maintenance with UVV testing, performance workshops, spare parts supply, logistics, or modification of your system – together we offer you tailor-made services that maximize operational reliability and availability. In addition, we support you in designing system expansions/modifications to optimally adapt your systems to changing environmental conditions. Thanks to our regional proximity and international experience, we ensure the sustainable success of your intralogistics processes – today and in the future.

Our AGV service models

With over 400 active AGV systems and more than 3,000 vehicles in use worldwide, ek robotics is one of the leading providers of driverless transport systems. Our service team of over 40 qualified experts and a 24/7 hotline guarantee reliable support – anytime and directly at your site.

As your partner throughout the entire life cycle of your AGV system, we offer modular service concepts that can be flexibly adapted to your operational requirements. Whether you need scheduled maintenance, remote technical support, or operational support in a shift system, ek service provides you with scalable services at transparent monthly rates.

Our smart analytics evaluations provide in-depth insights into the efficiency of your system and form the basis for data-driven optimizations. In addition, our active remote maintenance management ensures a stable, secure system connection – anytime, anywhere.

Our AGV analysis services

[Translate to Englisch:] 24/7 Hotline: Soforthilfe bei jedem Problem: Unsere Expertinnen und Experten stehen Ihnen rund um die Uhr zur Verfügung – sieben Tage die Woche. So sichern Sie maximale Anlagenverfügbarkeit und minimieren ungeplante Ausfallzeiten.

24/7 Hotline: Immediate assistance with any problem: Our experts are available around the clock, seven days a week. This ensures maximum system availability and minimizes unplanned downtime.

Spare parts service: Original parts, quickly available: Our spare parts logistics department delivers original parts reliably and quickly. This ensures that your AGV fleet remains efficient and safe in operation at all times.

AGV modification, expansion, and optimization: We customize your automated guided vehicle system—from layout expansions and new stations to modified conveyor technology and hardware and software updates. This allows us to increase efficiency, ensure long-term performance, and optimally integrate the system into your operational processes.

Component repair: Simply send us any defective individual components. We will inspect them, coordinate the repair with the manufacturer, and ensure prompt return delivery.

[Translate to Englisch:] Refit: Wir modernisieren Ihre bestehende FTS-Flotte mit aktueller Technik. Für mehr Zukunftssicherheit und längere Systemlebensdauer.

Refit: We modernize your existing AGV fleet with the latest technology. For greater future-proofing and a longer system service life.

[Translate to Englisch:] Remote-Support: Schnelle Hilfe aus der Ferne: Unsere Spezialistinnen & Spezialisten diagnostizieren Störungen via Ferndiagnose und beheben viele Probleme direkt online – effizient, zeitsparend und ohne Vor-Ort-Termin.

Remote support: Fast help from afar: Our specialists diagnose issues via remote diagnosis and fix many problems directly online—efficiently, quickly, and without an on-site appointment.

Fast response times: Short distances and fast response times for service calls. Keep downtime to a minimum.

Service operations: If problems cannot be solved remotely, we plan on-site service operations. We ensure efficient coordination to resolve problems directly at the customer's premises.

Maintenance: Prevent breakdowns, comply with regulations: Through regular, interval-controlled maintenance and a one-time annual UVV inspection, we ensure that your system remains fully operational and legally compliant.

24/7 Hotline

Immediate assistance with any problem: Our experts are available around the clock, seven days a week. This ensures maximum plant availability and minimizes unplanned downtime.

Spare parts service

Original parts, quickly available: Our spare parts logistics delivers original parts reliably and quickly. This ensures that your AGV fleet remains efficient and safe in operation at all times.

AGV modification, expansion, and optimization

We customize your automated guided vehicle system—from layout extensions and new stations to modified conveyor technology and hardware and software updates. This allows us to increase efficiency, ensure long-term performance, and optimally integrate the system into your operational processes.

Component repair

Simply send any defective individual components to us. We will check them, coordinate repairs with the manufacturer, and ensure prompt return delivery.

Refit

We modernize your existing AGV fleet with the latest technology. For greater future-proofing and a longer system service life.

Remote support

Fast remote assistance: Our specialists diagnose faults via remote diagnosis and resolve many problems directly online—efficiently, quickly, and without the need for an on-site appointment.

Fast response times

Short distances and fast response times for service calls. Keep downtime to a minimum.

Service assignments

If problems cannot be solved remotely, we plan on-site service visits. We ensure efficient coordination to resolve problems directly at the customer's premises.

Maintenance

Prevent breakdowns, comply with regulations: Through regular, interval-controlled maintenance and a one-time annual UVP inspection, we ensure that your system remains fully operational and legally compliant.

With many years of experience in transport robotics and a specialized team of experts, we offer comprehensive life cycle services that set new standards in efficiency and plant availability. Our service portfolio focuses on maximizing your investment security and developing customized solutions that are precisely tailored to your operational requirements.

Our excellence goals are your advantage—they stand for reliable customer service and sustainable partnerships:

Quality promise: Our internationally recognized services ensure high plant availability and help optimize your internal processes.

Long-term partnership: We provide you with continuous support and practical advice – as partners and on an equal footing.

Excellent customer experience: With tailor-made lifecycle solutions, we create real added value that sustainably improves your production and logistics processes.

[Translate to Englisch:] Ein Servicetechniker von ek robotics steht vor einem Transportroboter

With our BASIS, LIVE, and LIVE-PLUS service models, we offer you tailored service packages – from reliable basic service to comprehensive premium service. All packages include key services such as maintenance, repairs, and spare parts supply, and can be flexibly adapted to your individual requirements.

BASIS: The entry level to our lifecycle service. This model includes preventive and corrective maintenance, replacement and wear parts, and initial service calls. Additional services can be flexibly added as needed.

LIVE: Extended service with 24/7 hotline, remote access (C-RAS), and additional support services – ideal for systems with higher support requirements.

LIVE-PLUS: With our most comprehensive service package, you benefit from proactive remote maintenance, rapid availability of on-site technicians, and spare parts delivery within 24 hours. This minimizes downtime, ensures continuous system performance, and allows you to rely on a trusted partner who protects your investment in every way.

In addition, we offer customized concepts, operator models as individual contracts, tailored reviews, and workshops.

With our BASIS, LIVE, and LIVE-PLUS service models, we offer you tailored service packages – from reliable basic service to comprehensive premium service. All packages include key services such as maintenance, repairs, and spare parts supply, and can be flexibly adapted to your individual requirements.

BASIS: The entry level to our lifecycle service. This model includes preventive and corrective maintenance, replacement and wear parts, and initial service calls. Additional services can be flexibly added as needed.

LIVE: Extended service with 24/7 hotline, remote access (C-RAS), and additional support services – ideal for systems with higher support requirements.

LIVE-PLUS: With our most comprehensive service package, you benefit from proactive remote maintenance, rapid availability of on-site technicians, and spare parts delivery within 24 hours. This minimizes downtime, ensures continuous system performance, and allows you to rely on a trusted partner who protects your investment in every way.

In addition, we offer customized concepts, operator models as individual contracts, tailored reviews, and workshops.

Identify unplanned downtime, bottlenecks, and potential for improvement with our structured analysis service. Many operators of driverless transport systems do not have a clear overview of the actual performance of their system. Error documentation is incomplete, causes often remain unclear, and internal experts cannot see the whole picture.

Our analysis service creates transparency, reduces downtime, and shows you concrete optimization opportunities—simply, efficiently, and practically. Choose the right package and get a clear view of the performance of your AGV system. For greater efficiency and less downtime. Do you have questions and want to learn more?

Our analysis packages

INSIGHT: NUMBER-BASED OVERVIEW

The numbers speak for themselves: we provide you with a report containing clear, numerical visualization of your performance data.

INSIGHT⁺: ANALYSIS & RECOMMENDATIONS

In addition to the visualization, you will receive a written evaluation with practical optimization suggestions.

INSIGHT DIALOGUE: DISCUSSING THE RESULTS

In addition to the report and written summary, we present the results to you in a personal meeting with time for questions and concrete measures, e.g., to reduce unplanned downtime.

Advantages at a glance

Our Analysis-as-a-Service provides you with a clear overview of the performance of your AGV system and identifies specific areas for potential efficiency gains. You can identify bottlenecks and inefficiencies, reduce operating costs by avoiding downtime and optimizing processes, and plan maintenance proactively before problems arise.

At the same time, safety risks are identified at an early stage, ensuring that your system runs reliably and without interruption. The systematic evaluation provides a sound basis for decision-making, enabling you to improve your AGV strategy in the long term and make your operations more efficient.

Contact our experts

INSIGHT: NUMBER-BASED OVERVIEW

The numbers speak for themselves: we provide you with a report containing clear, numerical visualization of your performance data.

INSIGHT⁺: ANALYSIS & RECOMMENDATIONS

In addition to the visualization, you will receive a written evaluation with practical optimization suggestions.

INSIGHT DIALOGUE: THE RESULTS IN DISCUSSION

In addition to the report and written summary, we present the results to you in a personal meeting with time for questions and concrete measures, e.g., to reduce unplanned downtime.

Our Analysis-as-a-Service provides you with a clear overview of the performance of your AGV system and identifies specific areas for potential efficiency gains. You can identify bottlenecks and inefficiencies, reduce operating costs by avoiding downtime and optimizing processes, and plan maintenance proactively before problems arise.

At the same time, safety risks are identified at an early stage, ensuring that your system runs reliably and without interruption. The systematic evaluation provides a sound basis for decision-making, enabling you to improve your AGV strategy in the long term and make your operations more efficient.

Contact our experts

Check performance,
identify potential,
increase efficiency.

Check performance, identify potential, increase efficiency.

Why a performance workshop? Automated guided vehicles are the backbone of many intralogistics processes. However, over time, bottlenecks, malfunctions, and inefficiencies can creep in. Our performance workshop gives you a structured overview of your system's current performance and shows you specific ways to optimize it.

The Performance Workshop thrives on direct exchange. That's why our experienced service colleagues are at your side throughout the entire process – from the initial assessment to the implementation of measures.

Overview of the process

PHASE 1 – INVENTORY & MATERIAL FLOW ANALYSIS

Our experts accompany your AGV on site, observe the processes, talk to your team, and record typical malfunctions. In the next step, we create a data-supported material flow analysis and visualize the transport routes in the CAD hall layout. This reveals bottlenecks and optimization potential.

PHASE 2 – MANAGEMENT WORKSHOP

Based on the results from phase 1, we present specific optimization measures for your AGV system in the management workshop. The focus is on the proposed projects and the associated budgets, which are based on the previously observed potential and optimization requirements. Together, we discuss the benefits of the individual measures and agree on priorities in order to make targeted use of your investments.

PHASE 3 – IMPLEMENTATION AND PERFORMANCE MONITORING

Together with our After Sales Operations team, we plan the implementation of the selected measures, calculate the effort and costs, and set a schedule. After implementation, we monitor the effectiveness and make adjustments as necessary.

Your added value at a glance

The Performance Workshop provides you with a structured overview of the performance of your AGV system and identifies specific opportunities for optimization. Together with our experts, you will identify levers for increasing transport figures and improving efficiency, stabilizing material flow, and reducing interruptions and unplanned downtime.

Practical measures will sustainably increase the performance of your driverless transport systems, while individual recommendations will be tailored specifically to the requirements of your operation. This allows you to benefit from measurable improvements in intralogistics and long-term optimized AGV performance.

PHASE 1 – INVENTORY & MATERIAL FLOW ANALYSIS

Our experts accompany your AGV on site, observe the processes, talk to your team, and record typical malfunctions. In the next step, we create a data-supported material flow analysis and visualize the transport routes in the CAD hall layout. This reveals bottlenecks and optimization potential.

PHASE 2 – MANAGEMENT WORKSHOP

Based on the results from phase 1, we present specific optimization measures for your AGV system in the management workshop. The focus is on the proposed projects and the associated budgets, which are based on the previously observed potential and optimization requirements. Together, we discuss the benefits of the individual measures and agree on priorities in order to make targeted use of your investments.

PHASE 3 – IMPLEMENTATION AND PERFORMANCE MONITORING

Together with our After Sales Operations team, we plan the implementation of the selected measures, calculate the effort and costs, and set a schedule. After implementation, we monitor the effectiveness and make adjustments as necessary.

The Performance Workshop provides you with a structured overview of the performance of your AGV system and identifies specific opportunities for optimization. Together with our experts, you will identify levers for increasing transport figures and improving efficiency, stabilizing material flow, and reducing interruptions and unplanned downtime.

Practical measures will sustainably increase the performance of your driverless transport systems, while individual recommendations will be tailored specifically to the requirements of your operation. This allows you to benefit from measurable improvements in intralogistics and long-term optimized AGV performance.

PHASE 1 – INVENTORY & MATERIAL FLOW ANALYSIS

Our experts accompany your AGV on site, observe the processes, talk to your team, and record typical malfunctions. In the next step, we create a data-supported material flow analysis and visualize the transport routes in the CAD hall layout. This reveals bottlenecks and optimization potential.

PHASE 2 – MANAGEMENT WORKSHOP

Based on the results from phase 1, we present specific optimization measures for your AGV system in the management workshop. The focus is on the proposed projects and the associated budgets, which are based on the previously observed potential and optimization requirements. Together, we discuss the benefits of the individual measures and agree on priorities in order to make targeted use of your investments.

PHASE 3 – IMPLEMENTATION AND PERFORMANCE MONITORING

Together with our After Sales Operations team, we plan the implementation of the selected measures, calculate the effort and costs, and set a schedule. After implementation, we monitor the effectiveness and make adjustments as necessary.

The Performance Workshop provides you with a structured overview of the performance of your AGV system and identifies specific opportunities for optimization. Together with our experts, you will identify levers for increasing transport figures and improving efficiency, stabilizing material flow, and reducing interruptions and unplanned downtime.

Practical measures will sustainably increase the performance of your driverless transport systems, while individual recommendations will be tailored specifically to the requirements of your operation. This allows you to benefit from measurable improvements in intralogistics and long-term optimized AGV performance.

AGV service at a glance

Global AGV service: Reliable & available

AGV service for any size of facility – flexible, scalable, and available 24/7

Your success is our motivation

Our service models at a glance

Our service models at a glance

Our analysis packages

Advantages at a glance

Overview of the process

Your added value at a glance

Focus on your needs