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Customized service solutions for AGVs

Competent, individual, safe and sustainable – Automated guided vehicles (AGVs) make a decisive contribution to the optimization of processes in intralogistics. The most important thing after the implementation, is to have the right service concept and individually customized support to ensure that the systems remain efficient over an expected lifecycle of at least 20 years.

Whether it’s an automated series industrial truck or a special and vehicle - ek robotics fully covers the customer's needs from the first hour of operation with a customized service offering and numerous training courses. Safety and availability of customer processes are thus continuously high.

All regions of the world are covered by the transport robotics specialist: with a global 24/7 hotline, an extensive service network with its own locations, qualified and trained global service partners. This ensures an internationally identical standard of maintenance services. For example, in several hospitals in Italy, the Czech Republic and Australia or in the world's largest fresh milk dairy ARLA in Great Britain: Here, ek robotics warrents smooth operation including all necessary maintenance activities around the clock, 365 days a year, with service personnel stationed at the customer's premises.

Individueller und nachhaltiger Service als zentraler Kern der Kundenbetreuung

ek robotics ensures permanent availability of the service expert team and guarantees on-site deployment within 24 hours, as well as the provision of spare parts. The service offering places particular emphasis on taking individual customer needs into account and can be customized in its service modules. When planning exclusive requirements, it is important to keep in mind that a timely maintained system is essential to continuously ensure the lifeline of goods transport in the customer's facilities.

All maintenance services are offered as a service-on-demand, holistic service package within the framework of a maintenance contract or as a full service that can be planned over the long term. The central, proactive maintenance coordination guarantees customers an optimally controlled organization of materials and commissioned special scopes. Maintenance work is coordinated with the customer's production needs during ongoing operation.

As a customer-oriented solution provider for automation processes, comprehensive and guaranteed expert service is a central component of the service portfolio for ek robotics.